All payments are taken through our third-payment provider WorldPay – we do not have access to your payment information. For any information in relation to WorldPay please visit their website terms of use - https://www.fisglobal.com/terms-of-use.

Every effort is made to ensure that the ingredients and allergens listed on the website are correct for every product. However, producers do sometimes change product specifications without informing us immediately. Please make sure you check the contents and allergens listed on the packaging. If there are any errors, please email us  customer.support@maiana.uk and we'll be happy to issue a refund or replacement product.

We offer at least 30 days guaranteed shelf life on all products, for our bread range we offer 7 days.

Unfortunately, we only accept electronic payment options.

Yes, all prices include VAT applicable at the time of order.

Please see the delivery terms and conditions section of the website.

Please see the delivery terms and conditions section of the website.

Not at the moment – except for BFPO addresses

Please see the delivery terms and conditions section of the website.

Order tracking is done via our delivery partner, DPD. They'll send you an email with a tracking link once your order has been processed.

A receipt will automatically be emailed to you. If you require a VAT receipt, please email contact@maiana.uk with your order number and we'll supply this within 3 working days

Unfortunately, this is not currently possible.

The stock system and the website are seamlessly linked so this should never happen. In the unlikely event it does, you will be automatically refunded for the item and a free replacement provided if available.

We have a 30 day no quibble guarantee. Please email customer.support@maiana.uk and we'll arrange collection of the remaining product. We will ask you to complete a short customer survey to process your refund request. This is to help improve our service for future orders.

Please try to reset your password via the website, first. If this is unsuccessful, please email us at customer.support@maiana.uk and we'll attempt to reset your account for you. We're a small family run business and do not currently have a dedicated website support team currently so you may experience a delay in your technical support. Please include a telephone number on your email.

Please view our full privacy policy here.

No – we will never do this. Your details are only shared with companies that facilitate the fulfilment of your order or for your approved marketing options.

Goods can be collected from our warehouse in Bedford, but all orders must be made via the website and collection must be pre-arranged by emailing customer.support@maiana.uk

If we still haven't answered your question, you can get on touch with us below and we'll get back to you as soon as possible. Please email  customer.support@maiana.uk